leadership

The intersection of corporate leadership and customer service took an interesting turn when Lei Jun, CEO of Chinese tech giant Xiaomi, personally stepped in to address a customer’s complaint about shipping delays for the Xiaomi 15 smartphone series.

The relationship between employers and employees in Chinese companies presents a fascinating paradox. While leaders understand that treating employees well can drive extraordinary performance, they often focus on minimizing wages. This dynamic reveals several key insights about workplace psychology and organizational behavior.